Why Is Vendor Relationship Management Important?
By Raze | March 2024
Vendor Relationship Management is crucial for businesses relying on third-party vendors. It minimizes risks, resolves issues timely, and maximizes cost-saving opportunities. Don't overlook the importance of VRM.
Why Is Vendor Relationship Management Important?
By Raze | March 2024
Vendor Relationship Management is crucial for businesses relying on third-party vendors. It minimizes risks, resolves issues timely, and maximizes cost-saving opportunities. Don't overlook the importance of VRM.
Introduction
We have witnessed this.
10 years ago enterprises/aggregators did not care about their vendors the same way they care about their customers.
Here's why:
- Vendors didn't have that many options when it came to selling their goods.
- The vendor-enterprise transactions weren't complex and could be managed manually or with the help of any existing tool like the CRM.
- Customers weren't very discerning about where their goods came from.
At the core of any business framework, an enterprise and its vendors are active participants and share a unique relationship.
But now, due to globalization, vendor companies have grown much bigger as a result of mergers and acquisitions, and enterprises/aggregators just can't afford to ignore their relationships with their vendors or suppliers. Looking at the pace at which technology is evolving, the traditional methods of managing vendor relations have become redundant and risk limiting organizations' vendor/supplier network to their specific geography. In short, if an organization doesn't manage its vendors or suppliers in the same way they manage their customers, there will be empty shelves or delays in delivering finished goods/services.
In simple words: Without a VRM, your organization's future is unsustainable.
Why is it important?
Vendor Relationship Management is essential for businesses that rely on a variety of third-party vendors for critical software and IT services.
It ensures that companies get the best value for their money while minimizing risks associated with vendor dependency.
Positive and productive relationships with vendors can result in improved services, timely issue resolution, and cost-saving opportunities.
Challenges faced without Vendor Relationship Management tool
Strained vendor relationships and financial discrepancies
Strained vendor relationships can lead to misunderstandings, conflicts, and financial discrepancies. A Gartner report highlights that 30% of organizations experience financial discrepancies with their SaaS vendors, which can result in financial losses and legal disputes.
Lack of communication leads to misunderstandings
Poor communication between vendors and their clients can lead to misunderstandings, delays, and missed opportunities. For example, a study by Statista reveals that 40% of organizations cite communication issues as a major challenge in managing vendor relationships.
Frustration and delays in onboarding critical suppliers
Delays in onboarding critical suppliers can lead to frustration and missed opportunities. It is observed on a large scale that organizations experience delays in onboarding critical suppliers, which can result in lost revenue and reduced productivity.
Delays, mistakes, and financial losses due to manual tracking
Manual tracking of vendor relationships can lead to delays, mistakes, and financial losses. 35% of organizations experience delays and mistakes due to manual tracking, which can result in lost revenue and reduced productivity.
Lost or unprocessed invoices
Navigating the complexities of invoice management is a critical aspect of any business's accounts payable process. Inaccuracies, ambiguities, or missing details in invoices can lead to misunderstandings, disputes, and payment delays.
Late payments
Late payments can result in late fees, damage supplier relationships, and negatively impact credit ratings. They can arise from inefficient processes, missed due dates, or system inefficiencies. Automated AP systems can schedule payments based on due dates, ensuring timely disbursements. They can also send reminders for upcoming payments and provide real-time visibility into cash flow, enabling better financial planning.
Raze: Your Comprehensive Solution for Vendor Management
Be transparent
Transparency with vendors is key to trust and effective collaboration. Open communication about goals, challenges, and changes ensures alignment and accountability. This honesty fosters better problem-solving, innovation, and a foundation built on trust for successful partnerships.
Regular Risk Assessment And Transparency
Transparency with your vendors about your expectations and potential risks fosters confidence and collaboration. It also allows vendors to provide recommendations on improving the relationship and avoiding potential risks.You can build vendor relationships and assure long-term success by maintaining transparency and conducting frequent risk assessments.
Centralized management
Raze will gather and organize all the information in one centralized location, be it applications, contracts, or vendors. The interactive dashboard cuts down to manage, filter, and search the vendor list.
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